Most frequent questions and answers
This is the most common DStv error code people experience, E48-32 together with the message “There is no signal. This may be due to bad weather or a faulty connection in the installation”. In most cases this is caused by loss of signal from your Satellite Dish or a Fault LNB. To solve the problem. First check if all of your connections are tightly connected properly. Then, if the problem persist, please contact our Dstv Accredited Installers
E143-4 Error message, This is a Heartbeat communication error from the primary decoder to the secondary decoder or second secondary decoder. In most cases this caused by a faulty heartbeat cable, faulty splitter or wrong Extra View Installation. To fix this error, first check if the primary decoder is switched on then check all of your connections and your Signal Quality as well. If the problem persist, please contact our Dstv Accredited Installers
It is the coolest way to keep every family member happy. It allows watching different channels at the same time on up to three Dstv decoders under one Dstv subscription. This means a great way to save on your Dstv subscription and of course no more fighting for a remote. Further, it allows you to record different shows on separate decoders at same time
You will need two XtraView capable decoders and two or more TV sets – depending on the decoder combination you have chosen. A qualifying bouquet subscription. An upgraded installation.
There is an additional monthly access fee for XtraView. This access fee is equivalent to the one currently payable for SD PVR and Dual View decoder functionalities. Please note that if you are already paying an access fee as an SD PVR or Dual View subscriber, you will not be billed extra!
Due nature of the product, we strongly recommend that you contact a MultiChoice Accredited installer who will install and activate your XtraView network. The latest version of decoder software. The latest version of Smartcard. Once installed, activate your XtraView (if your installer has not already done so) by contacting the MultiChoice Call Centre with your subscription details, decoder details, Smartcard details, primary decoder choice and product choice. Once the call centre agent has set-up your network, they will confirm once Xtraview is activated.